My Juno Health
Answers & Support

Frequently Asked Questions

Find answers to frequently asked questions about telehealth services, online doctor consultations, symptom tracking, health goals, and AI care on My Juno Health.

Showing 24 of 24 questions
General
Juno Health App is a comprehensive digital health platform that helps you track symptoms, find top-rated doctors, stay informed with the latest health news, set weekly health goals, manage medications, and communicate securely with healthcare providers—all in one place.
General
Yes, Juno Health App is available to download. All the features, such as basic symptom tracking, health news, and setting goals, are accessible to all users.
Account & Security
Download the Juno Health App from your app store (available for iOS and Android). Open the app and tap on Sign Up. Enter your email or phone number, create a password, and fill in the required personal information. Verify your contact details (an OTP or email verification link will be sent). Once verified, you can start using the app.
Account & Security
Your privacy and data security are of utmost importance. Juno Health App uses industry-standard encryption and secure servers to protect your personal and medical information.
General
No. While Juno Health App provides valuable health information, symptom tracking, and can connect you with qualified doctors, it is not intended to replace in-person medical evaluations or emergency services. Always seek professional medical advice in case of urgent or severe symptoms.
Symptom Tracker
The Juno AI symptom checker allows you to log symptoms by body part or condition, analyze severity patterns over time, and receive clinical guidance or direct referrals to board-certified telehealth doctors. It helps you understand what your symptoms might indicate and whether you need to seek in-person or virtual medical care.
Symptom Tracker
Navigate to the Symptom Tracker section in the app. Log your symptoms by selecting the relevant body part or condition. Add details such as the severity, frequency, and any accompanying notes or photos. The app will then maintain a timeline of your entries, helping you and your doctor spot patterns or changes over time.
Symptom Tracker
We don't save any search history on Symptom Checker feature on the app.
Trackers & Reminders
Juno's calorie tracker lets you easily log meals, count daily calories, monitor macronutrient ratios, and view circadian nutritional insights. Rather than tedious manual counting, Juno connects what you eat with your daily activity levels and includes a 1-on-1 consultation with a licensed nutritionist to help tailor your nutrition plan.
Trackers & Reminders
The Juno activity tracker connects directly to Apple Health, Google Health Connect, and major wearables (Apple Watch, Oura, Garmin, Fitbit). It automatically monitors your active calorie burn, daily step count, exercise sessions, resting and peak heart rate, and sleep duration without requiring manual check-ins.
Trackers & Reminders
Juno includes an automated medication and supplement reminder system. You can set custom recurring alarms for prescription medicines, vitamins, dietary supplements, and hydration schedules. The app sends gentle push notifications and logs your adherence so you never miss a dose or double-take pills.
Doctors & Telehealth
Tap on the Global Telehealth feature. Enter your location and specialty in the search bar. Browse through doctor profiles. Choose a doctor and either book an appointment directly or send them a secure message.
Doctors & Telehealth
Juno Health aggregates qualifications, and years of experience to help users find top-rated doctors. We also verify the credentials of every doctor registered on the platform to ensure credibility and expertise.
Doctors & Telehealth
Yes. In the Filter options, select your insurance provider or plan, and Juno Health will display only the doctors who accept that insurance.
Doctors & Telehealth
Choose a doctor from the Find Best Doctors list. Select an available time slot on the doctor's calendar. Confirm the appointment and receive a booking confirmation. You can also schedule virtual consultations if the doctor offers telemedicine services.
Doctors & Telehealth
Yes. Navigate to My Appointments, select the appointment, and tap Reschedule or Cancel. Please note that certain doctors may have a cancellation policy, which will be displayed before you finalize changes.
AI Virtual Doctor
Our AI Virtual Doctor can provide immediate health guidance based on the symptoms you input, offer suggestions for home remedies, and advise when you should seek professional care. However, it does not replace a qualified healthcare professional.
AI Virtual Doctor
The AI uses the latest medical guidelines and machine learning algorithms to provide reliable information. Still, it should be used for general guidance only. Always confirm critical decisions with a licensed healthcare provider.
Goals & Lifestyle
Tap on Set New Health Goal (you'll receive a weekly push notification reminder). Choose a category (e.g., exercise, diet, mental wellness). Define a specific, measurable goal (e.g., "Walk 10,000 steps daily"). Track your progress through the week, and update your goal as needed.
Goals & Lifestyle
Absolutely. You can enable Goal Reminders under Settings > Notifications. Juno Health will send motivational tips and progress updates to help you stay on track.
Goals & Lifestyle
These reminders help you maintain a balanced lifestyle by sending notifications about sleep routines, healthy eating, hydration, and sugar-free days. You'll receive morning prompts to start your day right and evening reminders to reflect on your daily progress.
Goals & Lifestyle
Yes. Go to Settings > Lifestyle Reminders to specify when and how often you'd like to receive these notifications, as well as which reminders are relevant to you.
Health News
We partner with reputable medical journals, health organizations, and verified news outlets. Our editorial team also reviews and curates news to ensure accuracy, timeliness, and relevance.
Health News
Yes. Go to Settings > News Preferences and select the health topics you're most interested in (e.g., nutrition, mental health, fitness). The app will tailor the news feed to your preferences.
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Email: contactus@junohealth.app